Frequently asked questions

Frequently Asked Questions Residentie Nieuw Loosdrecht

What time can I check in?

Check-in is possible from 15:00 to 17:00.

What time should I check out?

Check-out can be between 09:00 and 11:00.

Can I also check out later?

Yes, booking a late check-out is possible for a fee of €35. A late check-out means that you do not have to check out until 1:00 pm instead of 11:00 am.

Ask for the terms and conditions at the lobby.  

Can I also check in earlier?

Yes, booking an EarlyBird is possible for a fee of € 35,-. EarlyBird means that you may check in as early as 1:00 pm instead of 3:00 pm. 

Ask for the conditions at the lobby. 

Can I check in after hours?

Yes, you need to discuss this with the lobby. The key will then be left in a key box.

What are the opening hours of the park?

The lobby is open Monday through Saturday from 9 a.m. - 5 p.m.

Are the beds made on arrival?

Yes, the beds are made for you.

Should I pick up the linen upon departure?

Yes, upon departure all beds should be taken off. The linens are to be placed in one pillowcase in the hallway.

Are there towel packages/kitchen towel packages available?

Yes, you will receive a towel package per person. Consisting of 1 bathtowel and 1 towel. For the kitchen you will receive a tea towel and towel. If you wish to extend these packages, please indicate this at the lobby.

Are there household items in the accommodation?

You will receive a welcome pack from us equipped with: 

1x dishcloth
1x mop
1x garbage bag 60x80
2x bin liner
2x dishwasher tablet 5 in 1 
1x washing up liquid 10ml
1x dishwashing brush 
2x toilet roll 
4x coffee cup Viola Lungo
4x tea bag
4x creamer stick
4x sugar stick 
4x coffee cookie

Is it possible to rent a crib and/or high chair?

Yes, renting a crib and high chair is possible.

High chair € 3,- per night. 
Crib € 20, - per stay.

Will my accommodation be cleaned daily?

No, the accommodation is not cleaned in between.

Are there mosquito nets in the accommodation?

Some accommodation is equipped with mosquito nets. You can specify this in the additional facilities section in the booking process.

Are there accommodations specially equipped for disabled/impaired persons?

No unfortunately not.

Is there a washroom?

No, there is no washroom available.

Is there an AED at the park?

Yes, an AED is available at the park lobby. The staff present are also trained for this.

Is the park secured?

Our park is equipped with a barrier, which allows access only to authorized persons. At the park we operate a silence time from 11 pm to 7 am and it is not possible to drive into the park. Of course, exiting is possible 24/7.

How do I redeem my voucher?

The email you received from us contains a unique voucher code. You need to enter this code when making an online reservation.

Can I pay in cash?

We do not accept cash payments at the lobby. It is, of course, possible to pay by debit/credit card.

Is there internet / WIFI available?

Yes, each accommodation has its own router and WiFi network.

Is there parking available?

Yes, there is a private parking space at the accommodation for one car. 

Can I bring my pet with me?

Pets are allowed only in the pet-friendly accommodations with a maximum number of 2 per accommodation. If you bring a pet you are required to indicate it in the party when making the reservation. The cost is € 5,- per pet, per night.



Can my pet run loose in the park?

No, this is not allowed. Pets must be kept on a leash at the park.

Can I cancel my reservation?

Yes, in accordance with article 12 of the general terms and conditions.

If cancelled up to 28 days before the day of arrival you will pay 25% cancellation fee. 

For cancellation from the 28th day before arrival or later, the entire reservation value will be considered a cancellation fee. 

When should I pay for my reservation?

All reservations booked more than 6 weeks prior to arrival require payment of 30% of the reservation. 

For reservations made within 6 weeks before arrival, the entire reservation must be paid. 

What are preferential charges?

These are the costs you have to pay if you choose a specific accommodation on the map. This cost is € 35.00.

Are there facilities for children?  

No, there are no kids facilities on the park. In the neighbourhood there are plenty of possibilities. These can be found on the website under environment and in the MarinaParken app.

Can I rent bicycles or a boat?

Yes, you can rent e-bikes, tour bikes and e-bikes. We also rent e-choppers and boat rentals are available. This can be done directly through our website or through the MarinaParken app.

Can there be swimming?

Yes, this is possible in the water your accommodation is adjacent to. On the adjacent lakes there is also plenty of swimming opportunities.

Is there a supermarket at the park?

The park does not have a supermarket, but in the nearby village there is an Albert Heijn.

Is there a restaurant at the park?

There is no restaurant at the park. There are many restaurants in the nearby village and surrounding area. You can also find these on our website and in the MarinaParken app.

Can I barbecue at my accommodation?

Yes, provided you use an electric barbecue. Charcoal and briquettes/open flames are not allowed.

Are there fishing opportunities?

Yes, fishing can be done from the garden of the accommodation and on the Loosdrechtse Plassen there are also fishing possibilities. In most areas it is mandatory to be in possession of a VIS pass, which you can order online.

Where can I file my complaint?

You can do this by sending an email to

Are the sunbeds/lounge sets shown in the photos standard at my accommodation?

No, you can refine a search and make a reservation with preference at the search&book.

Can I bring my boat?

Yes, you can moor it at the jetty of your accommodation. Just keep in mind the size of the boat. No wider than 2.50 meters and draft 0.60 meters.

Are fireworks allowed?

It is not allowed to set off fireworks on our holiday park.

Can I charge my electric car?

Unfortunately, there are no charging stations at the park. It is also not allowed to charge from the accommodation. Click here for the possibilities near the park.