Terms and conditions Residentie Nieuw Loosdrecht

1. Applicability general terms and conditions
1.1 These General Terms and Conditions apply to all offers, reservation requests, bookings, and agreements concluded, directly or indirectly, with MarinaPark Residentie Nieuw Loosdrecht and relating to all types of accommodation and camping pitches leased out by Marinaparken, hereinafter referred to in singular as 'Lessor' as user(s) of these General Terms and Conditions. Additional terms and conditions may be set at a park level, which will apply in addition to these General Terms and Conditions. If there is any conflict between the General Terms and Conditions and the additional (park) conditions, the additional (park) conditions shall prevail.
1.2 In these General Terms and Conditions, the term 'Lessee' means the person who enters into an agreement with the Lessor with respect to temporary lease/temporary use of accommodation and/or camping pitch for recreational purposes. The term 'Users' means the persons who stay in the accommodation together with the Lessee.
1.3 These General Terms and Conditions apply regardless of whether the Lessee refers to any of its own terms and conditions or other general terms and conditions. The Lessor rejects all terms and conditions referred to or used by the Lessee.
1.4 Any agreements differing from these General Terms and Conditions shall only be valid if agreed in writing.

2. Reservation
2.1 The Lessor will only accept reservations from persons 18 years of age or older. Reservations made by persons under that age are therefore not valid. Marinaparken reserves the right to refuse a reservation request without providing further reasons.
2.2 The Lessor reserves the right, without providing reasons, to refuse non-standard reservations, especially groups and stays that are not of a recreational nature, but not exclusively, or to impose special conditions on them.
2.3 If the Lessor accepts a reservation, the Lessor will send the Lessee a (written) order confirmation within 14 days, which will also include an invoice. The order confirmation as well as the invoice must be checked by the Lessee for accuracy immediately upon receipt.which by its nature is of short duration. Any inaccuracies must be reported to the Lessor immediately, but in any event within 8 days.
2.4 If the Lessee is not in possession of a written order confirmation including an invoice within fourteen (14) days after making the reservation, the Lessee must immediately contact the reservation department, failing which the reservation cannot be invoked.
2.5 An agreement is concluded between the Lessee and the Lessor when the Lessor has sent the order confirmation, also being the invoice - by post or by e-mail to the Lessee. Provided that the Lessee will receive the confirmation within fourteen (14) days.
2.6 The agreement pertains to the lease of an accommodation and/or camping pitch and/or other facilities for recreational use, which by its nature is of short duration.

3. Changes to the reservation/agreement
3.1 If, after the conclusion of the agreement, the Lessee wishes to amend the agreement, the Lessor is not obliged to accept any such amendments. It is at the Lessor's discretion to determine whether and to what extent such amendments are accepted. In the event the Lessor accepts the amendments, the Lessor may charge an amendment fee, which shall be at least €10.00 per amendment.

4. Substitution
4.1 The Lessee and the other Users of the leased property are not permitted to assign the use of the accommodation and/or camping pitch under any denomination and for any reason to persons other than those named in the agreement unless otherwise agreed in writing with the Lessor.
4.2 If the Lessee and the Lessor have agreed that the Lessee and/or one or more Users will be replaced, both the Lessee and/or Users as well as the Lessee and/or other Users who replace the original ones are and will remain jointly and severally liable to the Lessor for the payment of the part of the rent still due, the modification costs (see clause 3.1) and any additional costs resulting from the substitution and any cancellation costs.

5. Prices
5.1 Lessee shall owe to Lessor the agreed rent, as stated in the written confirmation which is also the invoice of the reservation. The prices on the final reservation confirmation/invoice are binding. If the Lessor's costs (personnel, energy, taxes, etc.) have demonstrably and unforeseeably increased after the conclusion of the agreement, the Lessor has the right to increase its prices and charge the increased price to the Lessee. If that price increase will be implemented within 3 months after the agreement is concluded, that price increase will be a maximum of 5% of the previously agreed price and the Lessee will have the right to rescind (cancel) the agreement on that basis.
5.2 Price discounts and/or special offers can no longer be used once the order confirmation has been sent by the Lessor.
5.3 All prices are, to the extent applicable, inclusive of VAT in accordance with the VAT administration guidelines at the time of booking confirmation. Any changes in the VAT rate may be charged back to the Lessee and shall not entitle the Lessee to cancel the booking.
5.4 It is not possible to combine different discounts.
5.5 Discounts do not apply to bookings with stays longer than three weeks.

6. Additional costs
6.1 In addition to the rent, the Lessee shall owe additional charges, as described as additional charges on the reservation/invoice.

7. Payments
7.1 For all reservations booked more than 6 weeks before arrival, 30% of the Reservation Value must be credited to the Lessor's specified bank account number within 1 day of receipt of the order confirmation. The remaining 70% must be credited to the park's specified bank account number no later than 6 weeks prior to arrival. For reservations within 6 weeks before arrival, the entire Reservation Value must be paid within 1 day after receipt of the order confirmation.
7.2 If the amounts invoiced to the Lessee are not paid on time, the Lessee will be in default immediately after the expiration of the payment period. In that case, the Lessor reserves the right to rescind (cancel) the agreement as of the day the 14-day period has expired. The Lessee shall then be liable for all damage that the Lessor suffers or will suffer as a result, including all costs incurred by the Lessor in connection with the reservation and the rescission, and the Lessee shall also owe statutory interest. In addition to the foregoing, the Lessor shall in any case have the right to charge cancellation fees per accommodation. In that case, the provisions of clause 12 shall apply.
7.3 The Lessor shall always be entitled to set off claims against the Lessee on any grounds whatsoever against amounts paid by the Lessee on any grounds whatsoever.
7.4 The Lessee is not entitled to a refund or partial refund of the rent amount if the Lessee leaves before the agreed departure date.
7.5 If Lessee does not show up on the agreed arrival day, the Lessee will owe Marinaparken the entire rent amount. Marinaparken has the right to collect the entire rent amount from the Lessee's credit card. 7.6. The Lessor shall always be entitled to set off claims against the Lessee on any grounds whatsoever against amounts paid by the Lessee on any grounds whatsoever.

8. Arrival and departure (also called changeover days/stay)
8.1 Unless agreed otherwise, the leased accommodation can be occupied on the agreed day of arrival as stated on the reservation confirmation from 3 p.m. and must be vacated by 11 a.m. on the agreed day of departure as stated on the reservation confirmation. In the case of a camping pitch, unless otherwise agreed, the Lessee may occupy his/her pitch from 1:00 p.m. on the agreed day of arrival as stated on the booking confirmation and the Lessee must vacate the pitch before 12:00 p.m .on the agreed day of departure. If the park uses other times, those times will apply.
8.2 If the Lessee wishes to continue the contract with the Lessor for longer than the agreed-upon duration and the Lessor agrees, the Lessor is always entitled to designate another accommodation/camping site.
8.3 If the use of the accommodation and/or camping pitch and/or other facility is terminated earlier than the agreed date, as stated on the reservation confirmation, Lessee shall not be entitled to a refund of all or part of the rent and/or costs.
8.4 The park reserves the right to conduct a final check on the departure date from 9:00 a.m. regarding the condition of the leased property and the completeness of the inventory. On the departure day, the Lessee shall return any keys, barrier passes, and straps. The park reserves the right to settle any imperfections or damage through the SEPA form.
8.5 Different arrival and departure times must be communicated to the park in a timely manner. Late check-out may result in a charge to the Lessee.

9. Pets
9.1 Depending on the accommodation and/or camping pitch, a maximum of 1 or 2 pets of the Lessee or of the Users will be allowed by the Lessor. If the Lessee and/or other Users wish to bring along pet(s), the Lessee must indicate this immediately upon reservation. In that case, the Lessor may charge a fee to the Lessee. The Lessor reserves the right - without having to provide reasons - to refuse pets at the park. In any case, pets are not allowed in some types of accommodations and in some camping areas.
9.2 Pets do not have access to water features, swimming pools, restaurants, indoor center facilities and other public places in the park (unless otherwise specified on site). Pets must be kept on a leash outside the accommodation. Cats are not allowed to roam loose outside. On-site instructions must be followed. Pets may not cause any nuisance to other guests.
9.3 A dog basket must be brought and a flea collar for dogs/cats is mandatory.
9.4 If pets are caged for the entire lease period, this must also be specified at the time of reservation and no fee will be charged.
9.5 Visitors' pets are allowed for a fee provided the maximum is not exceeded.
9.6 Animals transported to countries within the EU must be in possession of a European model passport (as of July 3, 2004). The animals must be vaccinated against rabies and identification by chip or tattoo is mandatory. The Lessee is responsible for having the proper travel documents required for the destination.

10. Use of accommodation and rules of conduct
10.1 The reserved/leased accommodation may be used by the Lessee and/or the Users solely for recreational purposes. In any case, use contrary to recreational purposes includes: - use for (temporary) accommodation in connection with the lack of an actual residential address elsewhere; - use for (temporary) accommodation in connection with work; - use for commercial purposes in any form whatsoever; - any other use in violation of (local) laws and regulations. If at any time the Lessor suspects that the Lessee is acting in a manner contrary to the recreational purposes, the Lessor shall immediately be entitled to cancel the reservation, without the Lessor owing any compensation to the Lessee. If at any time the Lessor suspects that the Lessee is acting in a manner contrary to the recreational purposes and the reservation was made within 14 days prior to the date of arrival, then upon the cancellation by the Lessor, the Lessee shall owe the Lessor a compensation of 50% of the reservation value. If upon or after the arrival of the Lessee and/or thee Users, the Lessor determines that the Lessee and/or the Users are acting in a manner contrary to the recreational purposes, the Lessor shall be entitled to cancel the reservation and remove the Lessee and/or the Users from the accommodation (or have them removed). In that case, Lessee shall not claim a refund of (part of) the rent and/or costs. By making the reservation, express consent is given to these conditions, which are of great importance to the Lessor, regarding recreational use.
10.2 The Lessee and/or the Users are jointly and severally liable for orderly conduct in and around the leased accommodation and/or camping pitch or elsewhere in the park, use of the accommodation and/or camping pitch and the equipment therein.
10.3 Public intoxication and drug use are not permitted. Furthermore, it is not allowed to carry open bottles or cans of alcoholic drink(s) around the park or to consume these drinks in places other than the leased accommodation or Brasserie.
10.4 In addition, the Lessee and/or the Users are always jointly and severally liable for any damage due to breakage and/or loss and/or damage to inventory and/or the accommodation. Any damage must be immediately reported by the Lessee and/or the Users to the Lessor and immediately compensated on site, unless the Lessee can prove that the damage was not the fault of him/herself, the Users or one of the members of his/her party.
10.5 If the Lessee and/or the Users and/or third parties present on behalf of the Lessee or the Users cause a nuisance of any kind, or are guilty of misconduct, the Lessor may terminate the agreement effective immediately. In any case, nuisance or misconduct will be deemed to have occurred if other guests of the park or employees of the park qualify the situation as such. If the agreement is terminated due to nuisance or misconduct, Lessee shall not be entitled to a refund of the rent.
10.6 The Lessor shall be permitted to enter the accommodation without the prior consent of the Lessee or the User in all instances in which this is necessary in connection with the service to be provided by the Lessor. Entry may then take place without the Lessee or User being present.
10.7 Charging of electric cars is permitted only in the places designated for that purpose. It is expressly not permitted to charge such vehicles using the power supply of the accommodation.
10.8 Smoking is not permitted in the accommodation. If this provision is violated, additional costs may be charged and deducted from the deposit to cover the cost of cleaning the leased property.
10.9 Guests must comply with the rules established by the park, laid down in, for example, the Park Regulations. Marinaparken has the right to immediately remove, or have removed, the Lessee and his/her travel companions from the park in the event that the rules of conduct are violated and/or instructions from personnel are not followed. In such case, the Lessee will not be entitled to a refund of all or part of the rent and/or to offset by means of the SEPA form.
10.10 Marinaparken reserves the right to make changes in the setup and opening hours of the park's facilities. The Lessee shall allow necessary maintenance to take place on the leased property during the lease period. The Lessee cannot claim compensation. The necessity of maintenance shall be at Marinaparken's discretion. The Lessee shall also tolerate that work may be carried out on the park's facilities during the stay.
10.11 The Lessee will be obliged to properly lock the leased accommodation at all times when absent. All damage resulting from the breach of this obligation by the Lessee will be charged to the Lessee by Marinaparken.
10.12 On the day of departure, the Lessee shall: remove the bed linen, set the refrigerator to 1, turn off the lights, set the thermostat to 15°C and properly close the windows and doors. The Lessee shall leave the leased property in an orderly condition and swept with a broom on the day of departure.
10.13 Regular traffic rules apply inside the park. The maximum speed in the park is 5 km/hour (walking pace).
10.14 You may park one car at your accommodation in the designated parking lot unless the respective accommodation has more parking spaces. It is not permitted to make repairs to motor vehicles.
10.15 Use of the facilities is at your own risk. There is no supervision by Marinaparken at the playgrounds, recreational lake or other play facilities. 10.16 You must dispose of your own waste in the various containers located in the waste disposal area.
10.17 Open fire in the park is prohibited due to fire hazards.
10.18 Fireworks are not allowed in the park.
10.19 Lighting of open fires is not permitted. However, you can use an electric barbecue. Charcoal and briquettes are not allowed!

11. Deposit
11.1 The Lessor may require the Lessee to pay a deposit before or at the beginning of the stay. The deposit may be set taking into account the total number of the Lessee and Users staying in accommodation.
11.2 The total amount of the deposit serves: - to guarantee damage and/or costs -in the broadest sense of the word- that the Lessor may suffer in the event of non-compliance with the obligations of the Lessee and the Users; - to guarantee compliance with the park rules in general, in particular the rules concerning noise pollution, the use of (soft) drugs and the abuse of alcohol.
11.3 In the event that the deposit is not paid immediately, the Lessor is entitled to deny the Lessee and/or other Users access to and use of the accommodation and/or camping pitch.
11.4 If the Lessee fails to pay the deposit, the Lessor is entitled to rescind (cancel) the agreement with immediate effect.
11.5 The deposit or any balance thereof will be refunded after settlement of claims (damage to inventory/accommodation and/or other costs) of the Lessor against the Lessee and/or the Users and/or after withholding as a result of non-compliance (repeatedly) of the park rules by the Lessee and/or the Users. Any (further) claims for damages are not nullified by this refund.

12. Cancellation fee
12.1 If a reservation is cancelled, a cancellation fee is due. This fee amount to 25% of the Reservation Value if cancelled up to 28 days before the day of arrival and the entire Reservation Value if cancelled from the 28th day before arrival or later.
12.2 If the Lessee has not arrived within 24 hours of the agreed date without further notice, this will be considered a cancellation.

13. Force majeure and modifications
13.1 In the event that the Lessor is unable, or temporarily unable, to perform all or part of the agreement due to force majeure, it will present the Lessee with a modification proposal (for different accommodation, different period, different location, etc.) within 14 days of becoming aware of the inability to fulfill the agreement.
13.2 Force majeure on the part of the Lessor exists if the performance of the agreement is prevented in whole or in part, temporarily or otherwise, by circumstances beyond the control of the Lessor, including, but not limited to, danger of war, personnel strikes, blockades, fire, pandemics and epidemics, government intervention, floods and other disruptions or events.
13.3 The Lessee has the right to reject the modification proposal. If the Lessee rejects the modification proposal, the Lessee must give notice (depending on the effective date of the lease at the latest) within 14 days after receipt of the modification proposal. In that case, the Lessor has the right to rescind the agreement with immediate effect. The Lessee is then entitled to remission and/or restitution of (the already paid part of) the rent. The Lessor shall not be obliged to compensate any damage.

14. Termination
14.1 The Lessor shall at all times have the right to terminate the agreement with immediate effect, both if the personal data of the Lessee and/or other User(s) are incomplete and/or incorrectly provided at the time of reservation, and in the event that the Lessee and/or other User(s) misbehave, in the sole opinion of the Lessor, to such an extent that continuation of the lease cannot be required. In such a case, there shall be no refund of the Reservation Value or any part thereof.

15. Liability
15.1 Insofar as permitted by law, Marinaparken limits its liability in the ways specified in this clause 15. The Lessor accepts no liability for theft (including theft from bungalow lockers and swimming pool lockers), loss or damage of or to goods, or persons, of any nature whatsoever, during or as a result of a stay at one of our parks and/or the lease/use of accommodation and/or camping pitch and/or other facilities of the Lessor, unless in the case of intent or gross negligence on the part of the Lessor or its employees.
15.2 Liability for damage consisting of loss of travel enjoyment or business and other consequential damage is excluded under all circumstances. Furthermore, the Lessor is in no case liable for damages for which there is a claim for compensation under travel and/or cancellation insurance or any other insurance.
15.3 The Lessor is not liable for service disruptions or defects in services or items provided by third parties.
15.4 Liability based on tort is in any case limited to a maximum of €75,000 for personal accidents per guest per stay and liability for material damage is in any case limited to a maximum of €1,500 per Lessee/User per stay.
15.5 The Lessee is jointly and severally liable with the Users for all loss and/or damage to the leased accommodation and/or camping pitch and/or other property of the Lessor (as well as the owner of the accommodation if it is not the Lessor) caused during or by the use thereof by the Lessee and/or the Users, travel companions and/or third parties who are in the park with the Lessee's permission, regardless of whether this is the result of acts or failures to act of the Lessee, Users, travel companions and/or third parties who are in the park with the Lessee's permission.
15.6 The Lessee indemnifies the Lessor against all claims for damages of third parties which are (partly) the result of any act or failure to act of the Lessee, the Users, travel companions, or third parties who are in the park with the Lessee's permission.
15.7 In the event of improper use or improper leaving behind of the accommodation, including but not limited to excessive soiling, extra costs will be charged, which the Lessee will then be obliged to immediately pay to the Lessor.
15.8 Marinaparken accepts no liability for the fact that the stay of the Lessee does not meet the expectations that the Lessee had thereof.
15.9 Marinaparken accepts no liability for damage or injury caused to property or persons as a result of staying on the premises or arising from the use of the facilities present on the premises.
15.10 Marinaparken is not liable for claims for damages resulting from noise pollution caused by third parties.
15.11 Marinaparken is not liable for damage resulting from any information provided orally or by telephone by its employees.
15.12 It may be that (part of) the park facilities are open and/or closed on a limited basis during certain weeks of the year. In order to ensure that all facilities are accessible during a certain period, Marinaparken advises the Lessee to check this when making the reservation.

16. Complaints
16.1 Despite Lessor's care and effort, the Lessee may believe that the Lessee has a legitimate complaint regarding the vacation accommodation. Such a complaint shall in the first instance be made by the Lessee on the spot and immediately upon occurrence or discovery at the park reception of the accommodation. Should the complaint not be handled to the Lessee's satisfaction, then the Lessee shall put their complaint in writing during the lease period.

17. Applicable law
17.1 The agreement between the Lessee and the Lessor is exclusively governed by Dutch law.

18. Travel documents
18.1 The Lessee is responsible for having the valid travel documents required for Lessee's destination. The Lessor assumes no liability for the consequences of not having the proper travel documents.

19. Privacy
19.1 The Lessor will always treat all personal data provided to it or made known to it in accordance with the provisions of the General Data Protection Regulation (GDPR). The Lessor will not provide your personal data to third parties except for the processing of the data by third parties in accordance with an agreement with Marinaparken. It will use the data itself (and only) to keep you informed of important news regarding the park and interesting offers and/or packages.
19.2 At the request of the Lessee, the Lessor will correct, supplement, remove, or mask the Lessee's data in the event, for example, that the data are factually incorrect. This may result in the Lessee no longer being able to use all or part of the services of the Lessor. For the matters referred to in this paragraph, please refer to our Privacy Statement for more details.
19.3 If the Lessee does not appreciate receiving interesting information or offers, the Lessee can let the Lessor know by sending an e-mail to lobby@marinaparken.nl or by using the contact form. The electronic newsletter can be unsubscribed from via the link provided at the bottom of each electronic newsletter.
19.4 Photographs and videos. If a Lessee or those accompanying him/her or who are in the park through his/her actions happens to be in a photograph and/or video taken for reproduction in a Marinaparken publication and/or for display on a Marinaparken internet site, consent to the use of the photograph and/or video in the publication and/or internet site is presumed, even if he/she is recognizable in the photograph/video.
19.5 Due to security and privacy concerns at the park, drones are not permitted without the Park Manager's permission.

20. General
20.1 Obvious printing and typographical errors do not bind the Lessor.
20.2 With these General Terms and Conditions, all previous lease terms lapse.